Five years together.All the way to acquisition.

OneAI was created to make advanced artificial intelligence and natural language capabilities accessible to businesses and developers. Initially the platform provided language AI through APIs — analyzing content, identifying meaningful information and turning natural language into structured data. As generative AI evolved, the product expanded into chat agents and later a complete voice AI platform.

For five years we operated as an ongoing technology partner inside a fast-moving startup, where the product, market and technology continuously evolved. Rather than acting as an external vendor around an isolated task, we became an integral part of the product-building process. That required us to:

All of it in one of the fastest-changing areas of technology — without sacrificing stability or overwhelming users.

Throughout the partnership we supported a product experience that transforms advanced AI capabilities into business workflows. The platform was structured around a repeatable process:

Business teams operate sophisticated AI systems — without managing the infrastructure behind them.

OneAI's earlier products focused on turning natural language into structured, useful information — through APIs. That infrastructure became the foundation for agents that don't just analyze information, but interact and act:

Instead of operating only behind the scenes, businesses could create an agent that communicates directly with users, understands their requests and responds using the organization's content and systems. The design challenge: meaningful control without a complicated technical tool.

OneAI later evolved into a complete AI voice agent platform: inbound and outbound calls, lead qualification, appointment scheduling, follow-ups and human transfers — plus campaign management, call timing, transcripts and recordings.

Rather than relying on a completely unrestricted model, businesses build structured flows that control messaging, process and customer experience. A flow can define:

When the AI identifies a qualified lead or a situation requiring human attention, it transfers the live conversation to the relevant rep — with a briefing of the call so far. The rep joins already knowing:

The result: a smooth transition between automated conversations and human teams.

A successful voice interaction is measured by more than whether a call took place. The platform collects data that drives continuous improvement — including A/B and multivariate testing across scripts, sequences and voices:

Agents read relevant information before a conversation and update connected systems in real time with the outcomes. The platform connects to CRMs, calendars, telephony, messaging, advertising and lead management — and provides API access for embedding its capabilities into custom products.

The most important challenge was translating deep technical capability into an experience users could understand and operate — accessible to non-technical teams without limiting the depth advanced customers need.

Alongside the AI engines, the platform includes interfaces that turn the technology into a daily tool for sales, support and operations teams:

During our five-year partnership, the AI landscape moved from NLP models, through generative AI, to autonomous agents managing real-time voice conversations. The long-term partnership enabled us to:

monday.com announced its acquisition of OneAI as part of the expansion of its AI platform — adding voice agent capabilities and extending its AI Work Platform across additional surfaces where business work takes place. The team and technology joined monday.com, with the voice AI foundation continuing to evolve as part of a larger ecosystem.

OneAI evolved from a language AI API platform into an advanced voice agent system that manages business conversations, connects with organizational systems and improves based on real-world outcomes. Across five years we supported the product's evolution, its changing technology and the company's growth stages.

The acquisition by monday.com marked a major milestone for the company, its team and the technology built over the years.

Every layer was built for a fast-changing industry: modular, measurable, and ready for the next technology wave.